What Good CX Actually Looks Like from the Inside
Everyone talks about customer experience. Fewer people talk about what it actually takes to build it — the decisions, the trade-offs, and what separates good from great.
Building Things Without a Technical Background
I can't write complex code from scratch. But I've shipped four projects. Here's what the journey of vibe coding actually looks like — the rabbit holes, the wins, and why you don't need to be a developer to build something real.
Recent Writing
Why Random Conversations with Strangers Are the Best Part of Travelling
Not the landmarks, not the food — though both are great. The conversations you have with people you'll never see again are the ones that actually stay with you.